One Nation One Helpline Initiative

 One Nation One Helpline Initiative

• Integrate Women Helpline, and Child Helpline with ERSS-112 (Emergency Response Support System) as part of the broader vision of One Nation One Helpline.
• to address problem of interoperability with other services, including Police, Fire, and Ambulance services.
•  Moreover, the Childline India Foundation (CIF) network covered only 568 districts, leaving almost 200 districts without Childline coverage.
• The Ministry of Women and Child Development (WCD) has made the Kerala-based Centre for Development of Advanced Computing (C-DAC) the ‘total solution provider’ for the automation and integration of Childline 1098 with ERSS 112.
• States have to ensure a dedicated 24×7 WCD (Women and Child Development) Control Room to be integrated with the ERSS 112. 

 Procedure:

• “Incoming 1098 calls will be classified as ‘emergency calls’, ‘non-emergency calls’, and ‘information calls. 
• All emergency calls can be forwarded from 1098 to 112 or vice versa with the switch of a button.
• ‘Non-emergency calls’ may be transferred to the respective CHL units at DCPUs, while ‘information calls’ could be handled at the WCD Control Room itself or transferred to DCPU CHL units for providing information to the caller. 

Coverage: 

• In the first phase, nine States and Union Territories will be covered 
  • Andhra Pradesh, Arunachal Pradesh, Bihar, Gujarat, Goa, Mizoram, Ladakh, Puducherry, Dadra and Nagar Haveli, and Daman and Diu. 
  • Other States and Union Territories will follow in a phased manner,

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